Terms & Conditions

1. Agreement to Terms

By accessing or using Papaya HR ("the Service"), provided by Papaya Software Ltd, registered in England and Wales, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.

2. The Service

Papaya HR is a cloud-based HR management platform. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to subscribers.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.

4. Subscription and Payment

Subscriptions are charged on a per-employee, per-month basis at the rates set out in your subscription confirmation. Invoices are generated at the start of each billing period. Failure to pay may result in suspension of access. All prices are in GBP and exclusive of VAT unless stated otherwise.

5. Evaluation Period

New customers may be offered an evaluation period, the length and scope of which are agreed in writing before it begins. An evaluation does not convert into a paid subscription automatically: a subscription begins only once a written agreement is in place and the first invoice is issued.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods.

7. Data and Privacy

Your use of the Service is also governed by our Customer Privacy Notice. You retain ownership of all data you input into the Service. We process this data as a Data Processor on your behalf under UK GDPR.

8. Intellectual Property

All software, branding, and content forming the Service are owned by Papaya Software Ltd. You may not copy, reverse-engineer, or create derivative works without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Papaya Software Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amounts paid by you in the twelve months preceding the claim.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact

For questions about these Terms, please contact us via the contact form on our website.